Privacy Policy

At Chai.com.bd, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and make purchases. By using our services, you agree to the collection and use of your data as outlined in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address, payment information, and order details.

• Non-Personal Information: Device information, IP address, browsing history, and other technical data when you access our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders

• To provide customer support and respond to your queries

• To improve our website, products, and services

• To send marketing communications, such as promotions and offers, if you have opted in

• To comply with legal obligations and prevent fraud

3. Sharing Your Information

We may share your personal information with third-party service providers who assist in processing payments, delivering products, or providing customer support. We ensure that these third parties adhere to our privacy standards and handle your information responsibly.

We will not sell, rent, or lease your personal information to any third parties for marketing purposes.

4. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it. This includes encryption of sensitive data during transmission and securing our servers from unauthorized access.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and tailor content and advertisements. You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of the website.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request corrections to inaccurate or incomplete information.

• Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.

• Opt-out: You can opt-out of receiving promotional emails at any time by following the unsubscribe link in the emails or by contacting us directly.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes.

8. Third-Party Websites

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for the content or practices of these websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

• Email: [email protected]

• Phone: +88 09638787878

• Address: House 04, Road 15, Block-D, Banani, Dhaka-1213, Bangladesh

Thank you for trusting Chai.com.bd with your information. We are dedicated to ensuring your privacy and protecting your personal data.