Return Policy

At Chai.com.bd, we want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure a hassle-free experience.

1. Return Time Frame

You can return most items within 7 days of receiving your order. The item must be unused and in its original condition (unopened packaging, tags attached, etc.). Some product categories such as perishable goods, personal care products, and certain electronics may not be eligible for return.

2. Eligibility for Return

To be eligible for a return, the item must meet the following criteria:

• The item is in new, unused, and resalable condition.

• The item must be returned with the original packaging and tags.

• Proof of purchase (invoice or order confirmation) must be provided.

3. How to Return an Item

• Contact our Customer Support team at [email protected] with your order number and reason for the return.

• Once your return request is approved, we will provide you with instructions on how to send the item back.

• The cost of return shipping will be your responsibility unless the return is due to a mistake on our part (e.g., damaged or incorrect item).

4. Refund Process

• Once we receive and inspect the returned item, we will process your refund.

• Refunds will be issued to the original payment method within 7-10 business days.

• If the original payment method is no longer available, we will offer an alternative refund option.

5. Non-returnable Items

Certain items are non-returnable due to hygiene or safety reasons, including:

• Personal care items (e.g., skincare, hair care products)

• Opened or used electronics

• Gift cards, digital downloads, or subscription services

6. Damaged or Defective Products

If you receive a damaged or defective item, please notify us within 48 hours of receiving the product. We will arrange for a replacement or full refund, including return shipping costs.

7. Exchange Policy

If you would like to exchange an item for a different size, color, or product, please contact our Customer Support team. Exchanges will be subject to product availability.

8. Customer Support

For any questions or assistance with your return, please contact our Customer Support team:

• Email: [email protected]

• Phone: +88 09638787878

• Address: House 04, Road 15, Block-D, Banani, Dhaka-1213, Bangladesh

Thank you for shopping at Chai.com.bd! We appreciate your business and are committed to providing you with a seamless shopping experience.