Support Policy

At Chai.com.bd, we are committed to providing excellent customer service to ensure your shopping experience is seamless and satisfactory. Below are the details of our customer support policy:

1. Contacting Us

You can reach out to our customer support team for any queries, concerns, or assistance. We are available to help you with:

• Order-related issues

• Product inquiries

• Returns and exchanges

• Shipping and delivery concerns

• Payment issues

Contact Information:

• Email: [email protected]

• Phone: +88 09638787878

• Address: House 04, Road 15, Block-D, Banani, Dhaka-1213, Bangladesh

2. Response Time

Our support team strives to respond to your queries within 24 hours.

For urgent matters, please contact us via phone for immediate assistance.

3. Availability

Our customer support team is available 24/7 to assist you with any inquiries or issues.

4. Types of Support Provided

We provide support across various channels:

• Email Support: For detailed inquiries or issues that may need follow-up.

• Phone Support: For quick, real-time assistance.

• Live Chat Support: Available on our website for instant help at any time.

• Ticket Support: You can create a support ticket for any issues that require detailed attention. To create a ticket, please visit our [Support Ticket Portal] and fill out the required details. Our team will respond promptly to your ticket.

5. Satisfaction Guarantee

Your satisfaction is our priority. If you are not satisfied with any product or service, please reach out to us, and we will resolve the issue as quickly as possible. We aim to provide a hassle-free solution to all customer concerns.

6. Support Escalation

If your issue is not resolved within a reasonable time, you can escalate the matter to a senior representative by contacting our support team via email, phone, or ticket.

7. Refunds and Exchanges

Our customer support team will assist you in processing returns, refunds, and exchanges based on our return policy.

8. How to File a Complaint

If you are unsatisfied with our services or product quality, you can file a formal complaint with our support team via email or by creating a support ticket. We take all complaints seriously and will investigate promptly.

Thank you for shopping with Chai.com.bd. We appreciate your trust in us and are always here to help!